Delivery Information

We deliver our products either using Royal Mail (up to 3 working days in the UK) or UPS (1-2 business days in the UK and 3-5 business days outside the UK), between 9am-5pm Monday to Friday.

Delivery costs vary according to weight of the shipment and also destination country. In the UK delivery charges for lower value items are shipped using Royal Mail and cost £4.00. For higher value items we ship by UPS and the charges are £5.25 plus VAT for the smallest shipments and increase according to the weight. Exact delivery costs are quoted on check out.

If you have a specific request regarding the delivery of your order, please e-mail orders@enlightensmiles.com and don't forget to quote your Order Number.

Please note that we endeavour to dispatch all orders within 24 hours upon confirmation of payment, with the exception of sale and special promotion periods/items where this may take longer. Estimated delivery times are a guide only, and commence from the time of dispatch. Please note that ENLIGHTEN SMILES LIMITED is not responsible for any delays caused by customs clearance processes at the shipping destination.

Important Information
Orders cannot be re-directed once they have been dispatched. Order cut-off times are provided as a guideline only, and do not take into account delays caused by payment authorisation.

Insurance
All items shipped are insured by ENLIGHTEN SMILES LIMITED during the time that the order is in transit until it is delivered to the nominated delivery address. In using us you accept that an order is considered delivered when it has been signed for at the delivery address.

Taxes & Duties
Value Added Tax (VAT) is calculated and included in all orders to UK and EU shipping destinations. All orders shipped internationally are exclusive of GST.

Taxes & Duties - International Shipments
Please note that order pricing is exclusive of all international duties and taxes. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to - payment of these is necessary to release your order from customs on arrivals. As we are unable to advise the amount this may be, by using this website you accept responsibility for any such taxes and duties.

Additionally, when ordering from ENLIGHTEN SMILES LIMITED, you are the importer and must comply with all laws and regulations of the destination country. You authorise us to designate a carrier to act as your agent with the relevant customs and tax authorities in the destination country, to clear your merchandise and advance (on your behalf) any taxes and duties owed by you.

Under no circumstances will ENLIGHTEN SMILES LIMITED refund or reimburse duties and taxes levied by the destination country. Should you reject your order at customs and your order is returned to us, your order refund will be the total order amount less shipping costs and any taxes and duties paid by ENLIGHTEN SMILES LIMITED on your behalf.